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the ground rules

Terms of Service

Last updated October 28, 2026

These Terms of Service (“Terms”) are an agreement between you and Radial Labs, Inc. (“Radial”, “we”, “us”). They govern your use of the Radial iPhone app, the Radial web dashboard, the Radial API, and radialhq.ai (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Service.

1. Who can use Radial

You must be at least 18 years old and able to form a binding contract to use Radial. If you use Radial on behalf of a company or other organization, you agree to these Terms for that organization and confirm you have authority to do so.

2. Your account

Keep your sign-in details secure and tell us right away at support@radialhq.ai if you think someone else has accessed your account. You are responsible for activity on your account. Give us accurate information, and keep it up to date.

3. What Radial does

Radial is an AI assistant. It can answer questions, search the web, read the accounts you connect, remember your preferences, generate images, and use a remote web browser to take steps on websites for you, such as filling in and submitting forms.

Radial acts on your instructions. When you ask Radial to do something, you authorize it to take reasonable steps to do it, including on third-party websites and services, using the access you have granted. You are responsible for the instructions you give and for actions Radial takes to carry them out, including any purchases, bookings, messages, or commitments that result. Review important details, such as prices, dates, recipients, and amounts, before asking Radial to finalize something, and ask Radial to check with you first whenever you want to.

AI can make mistakes. Radial’s responses and actions are generated by AI and may be inaccurate, incomplete, or out of date. Don’t rely on Radial for medical, legal, financial, tax, or other professional advice, or in emergencies. Verify information that matters to you.

4. Connected accounts and third-party services

You can connect accounts such as Google (including read-only Gmail access) and bank accounts through Plaid. Connecting an account lets Radial use it within the permissions you grant, and you can disconnect it at any time. Third-party websites and services have their own terms and privacy policies, which apply to your use of them, and we are not responsible for them. By connecting a bank account, you also agree to Plaid’s End User Privacy Policy.

5. Acceptable use

Don’t use Radial to:

  • break the law, or violate anyone’s rights, including privacy and intellectual property rights;
  • harass, threaten, defraud, impersonate, or harm anyone;
  • access accounts, systems, or data you aren’t authorized to use;
  • send spam, or buy or book things you don’t intend to pay for;
  • break the terms of websites or services Radial acts on for you;
  • create sexual content involving minors, or content that promotes violence or self-harm;
  • probe, disrupt, overload, scrape, or reverse engineer the Service, or get around its limits or security measures; or
  • build a competing product using the Service or its outputs.

We may limit, suspend, or end access for anyone who misuses Radial.

6. Your content

You own what you put into Radial, including messages, files, and photos (“Inputs”), and what Radial produces for you (“Outputs”), to the extent you have rights in them. You give Radial permission to host, process, and transmit your Inputs and Outputs, including to the service providers described in our Privacy Policy, only as needed to provide, secure, and improve the Service. Outputs may not be unique, and others may receive similar outputs.

You are responsible for having the rights to the Inputs you share. If you send us feedback, we may use it without any obligation to you.

7. Beta service and fees

Radial is in beta. Features may change, be limited, or be removed, and the Service may be unavailable at times. Radial is currently offered free of charge. If we introduce paid plans, we will tell you about the price and terms before you are charged, and you will have to agree to them first.

8. Our rights

Radial, including its software, design, and branding, belongs to Radial Labs, Inc. and its licensors. We give you a personal, non-exclusive, non-transferable, revocable license to use the Service under these Terms. We may update or change the Service, and we may impose reasonable limits, such as how many images you can generate per day.

9. Ending your use

You can stop using Radial at any time and ask us to delete your account by emailing support@radialhq.ai. We may suspend or end your access if you break these Terms, if required by law, or if we stop offering the Service. Sections that by their nature should continue, including sections 6 and 10 through 13, survive after your access ends.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, RADIAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ITS OUTPUTS WILL BE ACCURATE, ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT ACTIONS RADIAL TAKES WILL SUCCEED OR PRODUCE A PARTICULAR RESULT.

11. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, RADIAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, INCLUDING ACTIONS RADIAL TAKES ON YOUR INSTRUCTIONS. RADIAL’S TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT FULLY APPLY TO YOU.

12. Indemnity

You agree to defend and indemnify Radial against claims, losses, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Service, your Inputs, or your violation of these Terms or of anyone’s rights.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and you and Radial consent to their jurisdiction. Before filing a claim, please email us so we can try to resolve it informally.

14. Apple App Store

If you got Radial from the Apple App Store, these Terms are between you and Radial, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for any claims relating to the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You must also comply with the App Store’s usage rules.

15. Changes to these Terms

We may update these Terms. If we make material changes, we will let you know in the app or by email before they take effect. If you keep using Radial after the changes take effect, you accept the updated Terms.

16. General

These Terms, together with our Privacy Policy, are the entire agreement between you and Radial about the Service. If a provision is found unenforceable, the rest stays in effect. If we don’t enforce a provision right away, we haven’t waived it. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition, or sale of assets.

17. Contact

Radial Labs, Inc. support@radialhq.ai