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New Conversation 429s After API Deploy New Conversation Webhook Signatures Failing After Key Rotation New Conversation Quota Exhausted on Inference API New Conversation Unexpected Price Increase on Renewal

Customer 9:07 AM

We shipped v2.3.1 last night and our REST clients are getting 429s. We didn't change our rate limit config.

Radial AI 9:08 AM

I see it. The deploy added retries that doubled traffic to the token endpoint, so the gateway is throttling as designed.

Customer 9:09 AM

Can you raise our burst quota for 48 hours while we fix the client backoff?

Radial AI 9:09 AM

Burst is doubled until Monday. I left a rollout note on the release so your team sees the retry change before the next deploy.

Customer 10:41 AM

Since we rotated our webhook signing secret yesterday, every delivery to our staging endpoint is failing with 401.

Radial AI 10:41 AM

Your endpoint is still verifying against the previous secret. I see 847 failed deliveries since the rotation. The logs show all of them are HMAC mismatches on the X-Signature header.

Customer 10:42 AM

Can you replay the failed events once we update our verifier?

Radial AI 10:42 AM

Queued all 847 for replay once your endpoint returns 200. I added a note on the rotation with the new secret format and sample verification code.

Customer 2:14 PM

Our production inference calls started returning quota_exhausted this morning. The dashboard shows we're only at 40% of our plan limit.

Radial AI 2:15 PM

Looks like the key you're using is scoped to org Acme Labs, which hit its monthly TPM cap at 6:12 AM UTC. Your plan quota applies to Acme Prod — production traffic is routing through the labs key after yesterday's env var change.

Customer 2:16 PM

Can you unblock us while we fix the key rotation?

Radial AI 2:16 PM

Sure, I granted Acme Labs a 24-hour burst allowance and flagged the misconfigured INFERENCE_API_KEY from your last deploy. Quota errors should clear on the next request.

Customer 3:18 PM

Our annual renewal quote jumped 22%. We didn't add seats, what changed?

Radial AI 3:19 PM

You're right. Your seat count is unchanged. The quote moved to current list pricing after your legacy rate expired this cycle.

Customer 3:20 PM

Can you honor last year's pricing while we finalize budget?

Radial AI 3:20 PM

Done. I applied an approved 15% bridge discount through your next renewal and sent an updated quote for signature.

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