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New Conversation Package Marked Delivered but Not Received New Conversation Unexpected Price Increase on Renewal New Conversation 429s After API Deploy

Customer 10:41 AM

Order #8824 shows delivered but I didn't get the package.

Radial AI 10:41 AM

I pulled up #8824—carrier marked it left at your door yesterday. Want me to open a trace, or ship a replacement to the same address?

Customer 10:42 AM

Replacement to the same address please.

Radial AI 10:42 AM

Replacement is on the way—tracking lands in your inbox shortly.

Customer 3:18 PM

Our annual renewal quote jumped 22%. We didn't add seats, so what's changed?

Radial AI 3:19 PM

You're right—seat count is unchanged. The quote moved to current list pricing after your legacy rate expired this cycle.

Customer 3:20 PM

Can you honor last year's pricing while we finalize budget?

Radial AI 3:20 PM

Done. I applied the approved 15% bridge discount through your next renewal and sent an updated quote for signature.

Customer 9:07 AM

We shipped v2.3.1 last night and our REST clients are getting 429s—we didn't change our rate limit config.

Radial AI 9:08 AM

I see it. The deploy added retries that doubled traffic to the token endpoint, so the gateway is throttling as designed.

Customer 9:09 AM

Can you raise our burst quota for 48 hours while we fix the client backoff?

Radial AI 9:09 AM

Burst is doubled until Monday. I left a rollout note on the release so your team sees the retry change before the next deploy.

A better way to support customers

Supercharge your CX.: Empower your team with AI that helps them support more customers, handle more tickets, and resolve issues faster.
AI that works for you.: Setup AI agents that intelligently handle core customer issues and escalations, and free up your team to focus on more complex problems.
Turn support into a competitive advantage.: Build world-class customer experience that becomes a growth lever for your business.

Intelligent, Context-Aware

AI that feels human, is context-aware, and resolves customer issues fast.

Omnichannel

Radial's AI supports customers across all of your channels, including email, in-app chat, SMS, phone calls, and more.

Command Center

A command center to monitor AI agent performance across any customer conversation and gather valuable insights from customer interactions.

Configurable Autonomy

Choose the level of autonomy to give Radial, from fully autonomous to human-in-the-loop.

Custom Skills

Define company operating procedures in natural language to teach Radial how to interact with customers.

Rich Integrations & Tools

Connect with core third-party and internal tools to supercharge Radial with the knowledge and tools it needs to support customers.

Industry Agnostic

Radial supports a variety of industries including software, retail, hospitality, ecommerce, financial services, healthcare, and more.

Enterprise Ready

Ready to serve enterprise customers, with a focus on security, compliance, and scalability.

Lightning Fast

Industry-leading AI agent performance and scalability to provide your customers with the best experience.

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